Q. How do purchase my order on the site?

To order your purchase :-
  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

Love.flos by The Owl Studio Enterprise offers various kind of Payment Methods as shown below :-
  1. Credit Card
    Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
    Via eGHL (Visa or Mastercard / Internet Banking)

  2. Online banking
    FPX, Boost, Touch ‘N Go
Note: Your purchased products will not be delivered until we have this confirmation of payment.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status.

  • Please send an email to our customers service email at theowlstudio@hotncold.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.

Q. What is the product’s transaction currency?

All products transaction currency will be done in MYR.

Q. What is the coverage area and the delivery charges?

We currently cover Kuala Lumpur, Selangor region for a really reasonable fee. The delivery charge to selected area of Klang Valley is RM15. For outbound area, it will be incurred extra charges. (Please check the following area and rate charges)

RM15 Bukit Jalil, Cheras, Kajang, Kuala Lumpur, Semenyih, Seri Kembangan. RM25  Ampang, Putrajaya, Serdang, Bangi. RM30 Puchong, Batu Caves. RM35 Damansara, Gombak, Kepong, Petaling Jaya, Subang Jaya, Sunway, Selayang, Cyberjaya.  RM45 Shah Alam, Kota Kemuning, Sungai Buloh, Klang.  RM65 Kapar, Port Klang.

Q. What is the delivery cut off time?

We do same day delivery. The same day delivery cut off time is 12pm noon. Therefore, if you only place order after 12pm noon today, you will only be able to select tomorrow’s date as the earliest delivery date.

Q. I still have doubts!

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly WhatsApp us at 014-6535377 for us to clear your doubts.